Intelligent support for your field service
Deliver the best service at the right time in the right place. Your sales force is your calling card to the customer and has a significant influence on their satisfaction. The Dynamics 365 for Field Services application supports you with intelligent planning and intuitive monitoring.
Optimal use of resources
Benefit from automated resource planning. Record skill profiles for your employees and ensure that the right skills are used for the service order. Manage resources using a deployment plan, which can be quickly and intuitively adapted to the current situation.
Real-time information on route selection and the order increases compliance with customer appointments. The complete information about the order and the customer is available to the service employees online and offline at any time. Assist service staff with problems with real-time remote support.
Exceed customer expectations
Increase customer trust with a transparent service experience. Allow customers to make appointments independently in the portal. Communicate proactively with customers and inform them about postponements, or remind them of upcoming appointments with push messages. Get detailed customer satisfaction information with personalized surveys.
Experience the advantages of Dynamics 365 for Field Service and benefit from our tailor-made advice.
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