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Dynamics 365 for Customer Service

Interaction with their customers in real time and through different communication channels

Empower your agents to seamlessly interact with customers in real-time through chat for Dynamics 365, mobile text messaging, or an AI-powered service with a personal Microsoft bot.


The extensive evaluation options offer the customer service employees clues to assess the current customer mood and to take appropriate measures. Benefit from the latest technologies and use an AI bot that can initiate customer conversations and, if necessary, put the customer in touch with an employee.

Increase the efficiency of your customer service processes and offer your customers a variety of communication channels to get in touch.

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